Dynamic individual seeking opportunity in a fast-paced, multi-tasking environment, where my take-ownership and organizational skills will be effectively utilized. I take pride in being conscientious and efficient, and am highly motivated to provide excellent customer service.

Member Support Director, providing helpdesk support, training assistance, and coaching for program members; implement new accounts including assembling websites; moderate support forum.

Research, development and maintenance of my home business, a network of websites marketing telecommunications services, internet residual income affiliate business opportunities, internet marketing resources, virtual assistance, online training. Member, International Association of Home Business Entrepreneurs, and Moderator, the Internet Marketing Warrior Forum.

ANALYST/TECHNICAL SUPPORT OFFICER/TELECOM ENGINEERING,
Bank of America Technology & Operations, Global Treasury Management 2/1998-5/2004

Used high degree of patience and tact in consulting, training & testing with large corporate clients to implement data communications services, via email and telephone; Effectively communicated in-depth procedures and concepts to technical and non-technical clients; Analyzed & troubleshot data transmissions; Application upgrade testing; Tandem, IBM 3270, Windows NT/2000; Reporting functions using Vista (customer service application), Outlook, Excel, Access, and Word; Received several awards for internal and external “customer support excellence”; Consistently exceeded expectations for overall testing quality standards.

Beta tested ATCAS (Automated Toll Collection & Accounting System) software for D.O.T. project to implement first automated toll collection bridge (FasTrak) in Northern California; Operations Analyst, MIS/Remote Systems Operations, for drug chain; Recovered and redesigned HR database for metals engineering firm.

Demonstrated accuracy and responsibility in auditing analytical chemistry data and compiling environmental regulatory compliance reports and wrote procedures; Lab Data System administration (archive/restore/resets); Departmental administrative duties: spreadsheet, database, and word processing support for Lab Supervisors; Coordinated regional Hazardous Materials Transportation training seminar; Produced certificates of analysis for inspectors, redesigned forms, wrote procedures; Facilitated major office reorganization; Received special recognition award for initiative, 1994.

Managed day-to-day operations of Treasury Management information services unit; Implemented previous-day balance reporting/data communication & interchange services for database of 400 corporations with unique reporting configurations; assigned passwords, and generated instructions; Troubleshot data transmission; Upgrades: software conversion taskforce/parallel processing; beta tested VAN; Corporate Automated Payment System (CAPS) scheduling & help-line; Trained, monitored backup and support staff.

Associate Degree, Business Management/Applied Computer Science (with honors), 2000; Currently studying online courses: HTML, Microsoft Office Applications, other technical; completed CompTIA Network+ Certification Course online, 2004 (no certification)

Certifications 1980-2000: intermediate & advanced spreadsheet, database, Power Point, and word processing programs.